Privacy Policy

1. Who We Are

Mojabi Labs, Inc., a Delaware C-corporation, d/b/a Wellness Clinic Fresno ("Wellness Clinic," "we," "us") operates U-IV, a web-based IV therapy wellness platform. Our services include AI-assisted health intake, personalized IV protocol recommendations, appointment scheduling, outbound transactional SMS notifications, and post-treatment follow-ups.

2. Information We Collect

When you interact with our service, we collect:

• Contact information: Phone number (required), name, home address
• Health profile: Age, gender, height, weight, medical conditions, medications, allergies, lifestyle data (diet, caffeine intake, sleep quality, activity level, stress level)
• Intake and conversation history: online intake responses, chat or portal messages, protocol-drafting records, and outbound SMS delivery history
• Lab results: Blood test files you voluntarily upload (PDF, images), and biomarker values extracted from them
• Payment information: Processed securely by Stripe. We do not store credit card numbers.
• Appointment data: Dates, times, locations, and treatment protocols

3. How We Use Your Information

• To design and deliver your personalized IV therapy protocol
• To facilitate physician review and approval of your protocol
• To schedule and manage your appointments
• To send you SMS notifications about your protocol status, appointment confirmations, and post-treatment check-ins
• To improve our service and protocol recommendations

4. SMS Messaging

By providing your phone number through our website, patient portal, or booking flow, you consent to receive outbound SMS messages from Wellness Clinic related to your IV therapy service, including:

• Payment links
• Protocol approval notifications
• Appointment booking links, confirmations, and reminders
• Post-treatment check-in surveys

We do not operate an inbound SMS intake channel, and clinical intake is not collected by text message. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance where supported.

5. Data Sharing

We do not sell, rent, or trade your personal information. We share data only with:

• Our Medical Director: Reviews and approves your IV protocol
• Our nursing staff: Receives your approved protocol and appointment details to administer treatment
• Service providers: SignalWire (outbound SMS delivery), Stripe (payment processing), Anthropic + OpenAI (AI conversation and protocol generation), Google Cloud (hosting + managed Postgres) — all bound by their own privacy policies and data processing agreements

6. SMS/Text Messaging & Mobile Information

By providing your phone number and using our service, you consent to receive outbound text messages from Wellness Clinic Fresno related to your IV therapy appointments, protocol updates, payment confirmations, and post-treatment follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance where supported.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encrypted data transmission (TLS), access-controlled databases, and role-based staff access to patient records. We implement safeguards aligned with HIPAA administrative, technical, and physical standards to protect your health information.

8. Data Retention

We retain your health profile, conversation history, and protocol data for the duration of your relationship with us plus 7 years (consistent with medical record retention standards). Uploaded lab results can be deleted at any time upon your request.

9. Your Rights

You may:

• Request access to all personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of SMS messages at any time by replying STOP
• Request deletion of uploaded lab results within 5 business days

To exercise any of these rights, email privacy@u-iv.com.

10. Children's Privacy

Our service is not intended for individuals under 18. If you are under 18, a parent or legal guardian must interact with our service on your behalf.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on our website or through another appropriate transactional notice.

11. Contact

Mojabi Labs, Inc. d/b/a Wellness Clinic Fresno
Email: privacy@u-iv.com
Phone: +1 (208) 537-4283